All prices listed are per person and are quoted in IDR (unless otherwise stated).
All rates are valid until March 2020.
Rates are net inclusive of 21% Government tax and Service charge
Accommodation rates are based on room per night and non-commissionable
DEPOSITS AND PAYMENTS:
A deposit of 30% is required of the total booking fee when confirming your booking. The remaining full payment is required 8 weeks prior to arrival. In the event we do not receive the required payment by the deadline, we respectfully advise that we have the right to release the reservation.
We may require full payment at the time of booking as some of our suppliers and hotel contracts operate under stricter terms than ours.
All payments prior arrival are through bank account transfer.
In the event of cancellation 30 days prior or earlier to the arrival date, the reservation will be subject to a cancellation fee of 50USD. In the event of a cancellation any later than 30 days we do not provide a refund.
Please note that in general check in time is 14:00hours and check out time is 12:00hours. These times maybe changed at discretion of hotel and may incur an extra fee.
FLIGHTS INSURANCE AND VISAS:
It is the responsibility of the traveller to make sure they have a valid passport that has a full 6 (six) months until expiry from their return. Anybody travelling with less than 6 months validation, the airline and/or immigration will NOT be allowed to travel to Indonesia.
Any necessary VISAS are also the responsibility of the traveller.
All persons travelling MUST have appropriate travel insurance. 15Fit cannot be held responsible for any liability, losses, personal injury or expenses that may occur whilst on holiday. We strongly recommend comprehensive travel insurance at time of booking.
We also advise that you consult a doctor before taking part, to check on your suitability to the FitTrip program. Please advise us of any medical or health conditions that may affect your participation in the holiday and/or programming.
PROBLEMS OR COMPLAINTS:
If you have a complaint whilst you’re on holiday please bring this to the attention of the office/hotelier/supplier immediately so that you have the best chance of resolving your issue. Please note that we are not open 24hours each day and do not have an emergency out of hours contact should an emergency arise. Please contact the accommodation office should an urgent situation arise or send a SMS and we will respond as quickly as possible.